1. General Introduction
The Hoasaovn website is developed to introduce information about the products, services, and solutions that we provide to customers and partners both domestically and internationally.
This website is not an e-commerce website and does not provide online purchasing functionality. It does not support ordering, payment, or direct transactions on the system. All sales and supply of products/services are carried out through contact, consultation, quotation, and separate agreements or contracts between the two parties.
When customers access the website and contact us, it means that they have read, understood, and agreed to the contents of this Sales Policy.
2. Scope of Application
This Sales Policy applies to all customers, including individuals, organizations, and businesses who wish to learn about, receive consultation, or purchase the products/services introduced on the website.
The policy applies to all consultation, quotation, and product/service supply activities arising from customers contacting through the website, email, telephone, or other official communication channels of the company.
3. Information about Products and Services
Information, images, and descriptions of products/services on the website are provided for reference and general introduction purposes only.
Technical specifications, packaging, origin, quality standards, and supply capability may vary depending on the specific time and individual order.
The company reserves the right to adjust, update, or discontinue any product or service without prior notice on the website.
The most accurate and updated information will be provided during the consultation and official quotation process.
4. Consultation and Quotation Process
- Customers contact us via the website form, email, or official phone number.
- Customers provide contact information and product/service requirements.
- The sales department receives the request and provides suitable consultation.
- A detailed quotation will be sent to the customer.
- Both parties agree on the terms and sign a contract (if necessary).
The quotation will clearly state the product name, specifications, unit price, delivery conditions, execution time, payment terms, and quotation validity.
5. Pricing Policy
Prices of products and services are not publicly listed on the website.
Prices are provided through official quotations and may vary depending on quantity, technical requirements, order timing, and market fluctuations.
Prices in the quotation may include or exclude VAT, and this will be clearly specified in each quotation.
6. Payment Policy
Payment methods are agreed upon in the quotation or contract and may include bank transfer, cash payment, or milestone-based payment.
Payment deadlines and responsibilities will be implemented according to the agreement between the two parties.
7. Delivery and Service Implementation Policy
The delivery scope, delivery method, and transportation costs are specified in the quotation or contract.
The delivery time or service implementation timeline is determined based on the nature of the product, quantity, and actual conditions.
The company commits to making every effort to meet the agreed schedule, except in cases of force majeure as stipulated by law.
8. Inspection and Acceptance
Customers are responsible for inspecting the products and services at the time of delivery.
Any complaints regarding quantity or quality should be reported promptly for resolution.
9. Return and Refund Policy
Products and services are not eligible for return or refund if they have been delivered in accordance with the quotation or contract.
In cases where issues arise due to the company or the manufacturer, both parties will cooperate to resolve them based on mutual agreement.
10. Customer Obligations and Responsibilities
- Provide accurate and truthful information.
- Make full and timely payment.
- Cooperate during consultation, delivery, and acceptance processes.
11. Complaint and Dispute Resolution
All inquiries and complaints will be received through official contact channels.
Any disputes arising will be prioritized for resolution through negotiation and mediation.
If an agreement cannot be reached, disputes will be resolved in accordance with the laws of Vietnam.
12. Policy Validity and Changes
This policy takes effect from the date it is published on the website.
The company reserves the right to update and modify the content when necessary and will publicly announce any changes.
13. Contact Information
If you have any questions regarding this policy, please contact:
ASIA STAR CHEMICAL CO., LTD
Address: 5th Floor, 911 Nguyen Trai Street, Cho Lon Ward, District 5, Ho Chi Minh City, Vietnam.
Phone: +84 909 461 236 (Ms. Mai)