This shipping policy defines the principles related to the delivery of goods for orders placed through direct contact with the company via the hoasaovn website, telephone, email, or other contact methods.
The website only provides product information and communication channels for customers. Ordering and transaction confirmation will be carried out directly between the customer and the company.
1. Delivery Area
We support delivery throughout Vietnam through suitable logistics providers or transportation methods.
2. Delivery Time
Delivery time depends on:
- Delivery location
- Product type
- Order quantity
Typical delivery time:
- Inner-city areas: from 1 – 3 working days
- Other provinces and cities: from 3 – 7 working days
3. Shipping Fee
The shipping cost will be specifically informed to the customer when confirming the order.
Shipping fees may vary depending on:
- Delivery location
- Weight and size of the goods
- Logistics provider
4. Inspection Upon Delivery
Customers are responsible for checking the condition of the goods upon receipt.
If the goods are incorrect or missing, customers should notify us immediately so that we can provide support and resolve the issue.
5. Delayed Delivery
In certain force majeure situations such as natural disasters, epidemics, transportation incidents, or other factors beyond our control, delivery time may be longer than expected.
We will inform customers if there is any delay in the delivery process.
6. Contact Information
If you have any related questions, please contact:
ASIA STAR CHEMICAL CO., LTD
Address: 5th Floor, 911 Nguyen Trai Street, Cho Lon Ward, District 5, Ho Chi Minh City, Vietnam.
Phone: +84 909 461 236 (Ms. Mai)